FAQ

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Support hours: Monday-Friday, 8.30am-4pm

How long does shipping take?

Orders are typically fulfilled and dispatched within 1 business day.

Delivery times depend on the carriers: Within New Zealand, delivery is usually within 3 business days. International orders depend on customs checks and local carriers.

You will receive a tracking number once your order has shipped so you can monitor its progress.

What are the shipping rates?

We offer flat rate shipping:

$5 NZD to New Zealand addresses
$20 NZD to Australian addresses
$25 NZD to other international addresses

Please note that we limit the countries we sell to when shipping costs become too high.

Do you ship internationally?

Yes, we do ship internationally! In addition to shipping to New Zealand and Australia, we also offer international shipping, but we limit the countries we sell to when shipping costs become too high.

Please note that we do not sell to Chile, as there is a dedicated Lust distributor in that region (lusthair.cl).

What happen if I change my mind?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Learn more about our return policy here: https://www.lusthair.nz/policies/refund-policy

What does LUST stand for?

We believe great haircare should be luxurious, clean, and ethically made, without compromising on performance.

Luxurious: We create luxurious, high-performance haircare powered by nature and backed by science. Our expertly developed formulas are infused with globally sourced botanical extracts including Lemongrass, Marula, Argan, Jojoba, Blackcurrant, Grape Seed Oils, Rosemary, Aloe Vera, and Ginkgo Biloba Leaf Extracts. These carefully selected ingredients restore shine, strength, and vibrancy, especially for colour-treated hair, delivering the luxurious results you deserve.

Unadulterated: Just like Mother Nature intended. Our products are free from harsh chemicals, including SLS, sulfates, parabens, phthalates, cocamide DEA/TEA, and paraffin oil. We believe in clean, transparent formulations that nourish your hair without unnecessary additives or toxins.

Sustainable: Sustainability is central to who we are. At Lust Haircare, we’re committed to continually improving our environmental impact through mindful, eco-friendly choices in both formulation and packaging. We use a combination of recycled HDPE plastic (rHDPE) and bio-based PE tubes made from renewable resources, offering cleaner, more responsible alternatives to conventional packaging.

Tested Ethically: Lust Haircare is proudly cruelty-free and 100% vegan. We are PETA-certified and stand firmly against animal testing. We partner exclusively with suppliers and laboratories that align with our ethical values, from clean manufacturing practices to fair working conditions.

What do you mean by salon-grade quality?

Salon-grade products use higher concentrations of premium ingredients and advanced formulations compared to supermarket brands.

At Lust Haircare, we combine nature and science with globally sourced botanical extracts including Marula, Argan, Jojoba, Rosemary, Aloe Vera, and Ginkgo Biloba. Our concentrated formulas are specifically designed to restore shine, strength, and vibrancy, especially for colour-treated hair.

Trusted by salons across New Zealand, our products deliver superior, long-lasting results with less product needed per use, giving you luxurious salon-quality hair at home.

Are your haircare products cruelty-free?

Yes! Lust Haircare is proudly cruelty-free. We are PETA-certified and stand firmly against animal testing. We partner exclusively with suppliers and laboratories that align with our ethical values, from clean manufacturing practices to fair working conditions.

Are your haircare products sulfate-free?

Yes, our range of haircare products is sulfate-free.

Are your products free from Parabens and Phthalates? Or any other chemicals?

Yes, Lust Haircare products do NOT contain harsh chemicals; SLS, Sulphates, Parabens, Phthalates, Cocamide DEA or TEA, Paraffin oil or ANY other potentially harmful substances.

Do you have Curly Girl Method approved products?

Yes, we have a range of Curly Girl approved products. Every product in this collection has been carefully selected to meet the standards of the Curly Girl Method, a hair care philosophy that embraces natural curls by avoiding harsh ingredients and practices that can damage or dry out your hair.

You can explore our CGM range here: https://www.lusthair.nz/collections/curly-girl-approved

Are Lust products suitable for vegans?

Yes, all Lust Haircare products are 100% vegan.

Do your products contain any gluten?

The majority of our products are gluten-free, with only a few exceptions. We're actively working toward offering a complete 100% gluten-free product range.

In the meantime, you can easily identify our gluten-free options by looking for the gluten-free icon in each product description. This makes it simple to shop with confidence and find products that meet your dietary needs.

Do you use sustainable packaging for your haircare products?

Yes, sustainability is at the heart of everything we do at Lust Haircare. We're committed to reducing our environmental impact through thoughtful, eco-friendly packaging choices.

Our packaging features:

Recycled HDPE plastic (rHDPE) containers
Bio-based PE tubes made from renewable resources
Responsible alternatives to conventional plastic packaging

We continuously evaluate and improve our packaging materials to ensure we're making the most environmentally conscious choices possible. This commitment to sustainability extends beyond our packaging to our product formulations as well.

I am a professional, how can I open a trade account?

We're delighted you're interested in our products for your professional needs!

To open a trade account, please contact us via our contact page and someone from our team will reach out.

Still need help?

Send an email to our team & we’ll get
back to you ASAP

How long will my colour last?

Shipping typically takes 5-7 business days within the United States. For international orders, shipping can take 10-15 business days, depending on the destination and customs processing times. You will receive a tracking number once your order has shipped so you can monitor its progress.

How should I prep my hair before colour?

Yes, all our skincare products come in protective and aesthetically pleasing packaging to ensure they arrive in perfect condition. Each product is securely wrapped, and we use eco-friendly materials whenever possible. Additionally, many of our products come in recyclable containers to support sustainability.